Delivery methods and shipping costs
Orders within Poland are delivered via:
- DPD, InPost, DHL or GLS courier – PLN 19.90,
- to a selected InPost Paczkomat® (parcel locker) – PLN 18.90.
For orders with a value of at least PLN 249, delivery within Poland is free of charge.
The available delivery methods depend on the size of the order and will be displayed during checkout. For larger shipments, delivery to a Paczkomat® may be unavailable.
International shipping
International shipments are processed upon individual arrangement of delivery feasibility and costs. If you wish to place an order for shipment outside of Poland, please contact us before purchasing.
Order processing time
We assemble and prepare orders for shipment within 1 business day.
Orders placed after 12:00 PM are treated as being placed on the next business day.
Once the shipment is dispatched, the estimated delivery time is usually 1 business day. This time may be extended due to circumstances beyond the store's control, such as weather conditions, increased shipping volume, or delays on the carrier's side.
The delivery time is calculated from the moment the shipment is sent by the store. The time required to assemble and prepare the order for shipment is not included in the delivery time provided by the courier company.
Damaged shipments
Upon receipt of the shipment, we recommend checking whether the packaging shows any visible signs of damage.
If the shipment or the goods inside are damaged, it is advisable to:
- take photos of the damaged shipment and the goods,
- ask the courier to draw up a damage report,
- contact us at: zamowienia@krakowskikredens.pl.
In case damage is discovered after unpacking the shipment, you should contact the store immediately and send a description of the problem along with photographic evidence.
The lack of a damage report drawn up upon delivery does not deprive the Customer of the right to file a complaint.
Complaints are handled in accordance with the procedure described in the Store Terms and Conditions.
Liability for shipments
In the case of a consumer distance purchase, the Store bears the risk of accidental damage or loss of goods during transport until the moment of delivery to the Customer.
In the case of a Customer who is not a Consumer, the risk of accidental damage or loss of goods passes to the Customer at the moment the shipment is handed over to the carrier, in accordance with applicable law.
Delivery delays
Once the shipment is handed over to the carrier, its delivery is carried out in accordance with the procedures and timeframes applicable to that specific carrier.
In case of any delivery issues, please contact us at zamowienia@krakowskikredens.pl. We will make every effort to help resolve the situation.