Help Center

Returns

Returns and withdrawal from the contract

We want your shopping experience at Krakowski Kredens to be convenient and secure. If you are a Consumer or an entrepreneur with Consumer rights, you have the right to withdraw from a distance contract without providing a reason.

You have 14 days from the date of receiving the Product to withdraw from the contract. If your order includes several Products delivered separately, the period is counted from the day you receive the last one.

How to withdraw from the contract?

To exercise your right of withdrawal, you must send an unambiguous statement:

Download the withdrawal form template

You may prepare your own statement. To facilitate faster processing, we ask that it include the order number, the Customer's full name, and information regarding which Products the return concerns.

The deadline for withdrawal is met if the statement is sent before the 14-day period expires.

Once we receive your statement, we will send an acknowledgment of receipt to your provided email address.

Returning the Product

After sending your statement of withdrawal, the Product must be returned promptly, no later than 14 days from the day you sent the statement.

The Product should be sent to the following address:

Flexible Logistics Services Sp. z o.o.
Krakowski Kredens
Pass 20K, Budynek 9
05-870 Błonie

If we indicate a different return address, we will inform the Customer by email.

The cost of the return shipment is borne by the Customer.

We do not accept cash-on-delivery shipments.

The returned Product must be adequately secured so that it is not damaged during transport.

The Customer may inspect the Product to the extent necessary to determine its nature, characteristics, and functioning. If the Product is used beyond this scope, the Customer may be held liable for any decrease in its value.

Products that cannot be returned

The right of withdrawal does not apply to:

  • Products that deteriorate rapidly or have a short shelf life;
  • Products delivered in a sealed package which cannot be returned after opening for health or hygiene reasons;
  • Products which, after delivery, by their nature become inseparably mixed with other items;
  • other Products or contracts specified in Art. 38 of the Consumer Rights Act.

The mere fact that a Product is a food item does not automatically exclude the right of withdrawal. The possibility of return depends on the properties of the given product and the condition of its packaging.

Refunds

Refunds will be issued promptly, no later than 14 days from the day we receive your statement of withdrawal.

The refund includes:

  • the price of the returned Product,
  • the cost of delivery to the Customer — up to the cost of the cheapest standard delivery method available.

We may withhold the refund until we have received the returned Product or until you have provided proof of its return, whichever occurs first.

The refund will be made using the same payment method as used for the original order, unless the Customer explicitly agrees to a different form of refund.

Changing the form of the refund will not incur any additional costs for the Customer.

The right of withdrawal does not limit the Customer's right to file a complaint in the case of a Product that is not in conformity with the contract.

Thank you for choosing Krakowski Kredens.