Frequently asked questions

Select the products you are interested in, add them to your cart, and then proceed to checkout. Enter your delivery details, choose a payment method, and confirm your purchase. Once your order is placed, you will receive a confirmation at the provided email address.

If you would like to change or cancel your order, please contact us as soon as possible at biuro@krakowskikredens.pl. Changing or cancelling an order is possible provided that it has not yet been dispatched for shipping.

Yes. We send the order confirmation to the email address provided during checkout. If the message does not appear in your inbox, please also check your SPAM or Promotions folder.

If you require an invoice, please provide the correct details for its issuance when placing your order. If you have any questions regarding the sales document, please contact us at biuro@krakowskikredens.pl.

We deliver orders via courier and parcel lockers within the territory of the Republic of Poland.

International shipments are processed after individual confirmation of delivery feasibility and costs. If you wish to place an order for shipment outside of Poland, please contact us before purchasing.

We deliver orders within Poland via:

• DPD, InPost, DHL, or GLS courier – 19.90 PLN,
• to a selected InPost Paczkomat® locker – 18.90 PLN.

For orders of at least 249 PLN, delivery within Poland is free.

Available delivery methods depend on the size of the order and will be displayed during checkout. For larger shipments, delivery to a Paczkomat® locker may be unavailable.

Order processing: 1 business day from payment posting.
Orders placed after 12:00 PM are processed starting from the next business day.

Once the shipment has been dispatched, the estimated delivery time is usually 1 business day. This period may be extended for reasons beyond our control related to the courier company.

Depending on the order, we ship packages via DPD, InPost, DHL, or GLS.

In case of visible damage to the shipment, we recommend taking photos of the packaging and asking the courier to draw up a damage report. Then contact us at biuro@krakowskikredens.pl.

The lack of a damage report does not deprive you of the right to file a complaint.

Information regarding ingredients, allergens, weight, and the expiration date can be found on the specific product page or on its packaging. If you have any additional questions, please contact us before purchasing.

Yes. We pack orders in a way that minimizes the risk of product damage during transport. The protective method may depend on the type and number of products ordered.

Please contact us as soon as possible at biuro@krakowskikredens.pl. In your message, please include your order number and describe the missing product. Photos of the package contents and packaging would also be helpful.

Write to us at biuro@krakowskikredens.pl, providing your order number and a description of the situation. Please also send a photo of the received product and the shipping label.

A consumer or an entrepreneur with consumer rights may withdraw from a distance contract within 14 days of receiving the Goods, without providing a reason.

Send an unequivocal statement of withdrawal from the contract:

• via email to biuro@krakowskikredens.pl,
• by post,
• using the contract withdrawal form.
• The form is not mandatory — you can prepare the statement yourself.

Read more at Returns – Krakowski Kredens

Returned goods should be sent to the following address:

Flexible Logistics Services Sp. z o.o.
Krakowski Kredens
Pass 20K, Budynek 9
05-870 Błonie

We do not accept cash-on-delivery shipments.

The direct cost of returning the Goods shall be borne by the Customer.

No, food products that have been opened cannot be returned.

The right of withdrawal does not apply to products that deteriorate rapidly or have a short shelf life.

Returns may also be excluded for products delivered in sealed packaging if they cannot be returned after opening for health protection or hygiene reasons.

The refund will be made no later than 14 days from the receipt of the notice of withdrawal from the contract. We may withhold the refund until we have received the Goods or proof of their return, whichever occurs first.

We will process the refund using the same payment method that was used for the original transaction.

If the product includes packaging that is an integral part of it, it must be returned in its entirety.

The product must be properly secured for transport. The consumer may inspect the product to the extent necessary to establish its nature, characteristics, and functioning. Using the product in a way that exceeds this scope may result in liability for the diminution in its value.

You may file a complaint if the Product is damaged, inconsistent with the order, incomplete, or otherwise non-compliant with the agreement.

Contact us at biuro@krakowskikredens.pl. Please include your order number in the message, describe the problem and — if possible — attach photos of the product and packaging.

For matters regarding orders, deliveries, returns, and complaints, please contact us at:

biuro@krakowskikredens.pl

It is helpful to include your order number in your message, as this will allow us to provide a faster response.